Information We Collect

Information you give us. When you request a free estimate, fill out a contact form, call, text, or email us, we may collect:

• Your name
• Phone number and email address
• Home or property address
• Details about your home and the problem you’re experiencing
• Photos you choose to share with us
• Any other information you include in your message

Information we collect during service. When we inspect or work on your home, we may take photos and notes of your crawl space, basement, foundation, and property to diagnose problems, prepare estimates, and document our work.

Information collected automatically. When you visit our website, we and our service providers may automatically collect certain information, such as your IP address, browser type, device type, pages visited, time spent on pages, referring website, and general location (such as city or region).

How We Use Your Information

We use the information we collect to:

• Respond to your questions and estimate requests
• Schedule inspections and perform our services
• Prepare estimates, written plans, and invoices
• Contact you by phone, text, or email about your request, appointment, or project
• Follow up after a project and ask for feedback or reviews
• Improve our website, services, and customer experience
• Protect our website from spam, fraud, and misuse
• Comply with legal obligations

If you agree to receive text messages from us, message and data rates may apply. You can reply STOP at any time to opt out.

How We Share Your Information

We do not sell your personal information. We share it only in these situations:

• Service providers. We work with companies that help us run our business, such as website hosting, form and email tools, scheduling, analytics, and payment processing. They may use your information only to provide services to us.
• Financing. If you choose to explore financing, you’ll leave our website for our financing partner, Acorn Finance. Information you give Acorn Finance or its participating lenders is governed by their privacy policies, not ours.
• Legal reasons. We may share information if required by law, or to protect the rights, property, or safety of Re-Nu, our customers, or others.
• Business transfers. If Re-Nu is involved in a merger, sale, or transfer of assets, your information may be transferred as part of that transaction.
• With your permission. We may share information in other ways if you ask us to or give us permission, such as featuring photos of your project in our gallery.

Cookies, Analytics & Third-Party Services

Our website uses cookies and similar technologies to keep the site working, understand how visitors use it, and improve it. You can set your browser to block or delete cookies, but some parts of the site may not work properly if you do.

Our website also uses services from other companies, which may collect information as you use the site:

• Google Analytics and Google Site Kit, to understand how visitors find and use our website
• Google reCAPTCHA, to protect our forms from spam and abuse
• Google Maps, to show our office locations
• Trustindex, to display our Google reviews
• Facebook and Instagram, through links to our social media pages
• Acorn Finance, through links to explore financing options

These companies have their own privacy policies, and we encourage you to review them. You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

Our website may link to other websites we don’t control. We’re not responsible for the privacy practices of those sites.

Your Choices & Rights

You can:

• Opt out of marketing. Reply STOP to texts, use the unsubscribe link in our emails, or contact us directly.
• Ask about your information. Contact us to ask what personal information we have about you, or to request that we correct or delete it.

Depending on where you live, you may have additional rights under state privacy laws. We’ll respond to requests as required by applicable law, and we may need to verify your identity before acting on a request.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No website or method of storing data is completely secure, so we can’t guarantee absolute security.

How Long We Keep Information

We keep personal information for as long as we need it to provide our services, keep accurate business and warranty records, and meet legal, tax, and accounting requirements.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we’ll delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the updated version on this page and change the effective date above.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Re-Nu Restoration, LLC 1638 Clay St., Henderson, KY 42420 (270) 635-8241 info@renurestoration.org